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Frequently asked questions

Here are some answers to the most commonly asked questions. If you can’t find the answer you’re looking for here, feel free to contact us – we’re here to help!

Frequently asked questions

What is AccessPay?

AccessPay is a platform that, harnessing the power of open banking, the API economy and secure financial messaging channels, integrates your back-office systems, connects your banks and financial services which allows you to route payments and achieve global cash visibility.

How long does it take to onboard AccessPay?

As a rule of thumb for UK payments, the time it takes to set up payments ranges from 24 hours to 8 weeks. For international payments, the time it takes to complete the set-up process depends on whether you’re connecting to banks via H2H (5 – 7 weeks) or SWIFT (3 – 6 months). Again, cash management depends on your choice of connection but can be achieved in 6 – 8 weeks.

Is there a limit on the number and/or value of transactions I can run through AccessPay?

There is no limit, technical or logical, on the number or value of transactions you can run through AccessPay. But there are value limits attached to specific payment schemes like Bacs and FPS.

How much does it cost to process payments with AccessPay?

There are no direct costs attached to processing payments with AccessPay. We charge a fixed yearly fee, even if the number of transactions you process through our system increases, on a one year rolling contract with no direct transaction fees. We offer free platform upgrades too.

Your bank or building society may charge their own costs for processing domestic or international payments. This often depends on how you connect to their portal e.g. via H2H or SWIFT.

Is AccessPay regulated by the FCA? Do you have any other certifications?

We have been registered with the FCA since 2012. We are now also authorised by the FCA to serve as third party Account Information (AISP) and Payment Initiation (PISP) Service Providers, allowing us to offer open banking-related services. AccessPay also holds a small business user license, as well as ISO27001, ISO22301, Bacs, FPS and SWIFT certifications.

Does AccessPay have an API?

We offer an API as an alternative to sFTP. We will launch our own API Developer Portal in 2019, allowing for easy legacy system integration. This will provide you with the ability to carry out tasks like creating payment instructions, checking the status of payments and retrieving bank balances, all of which will offer greater cash management capabilities.

What file types does AccessPay accept?

We’ll make sure your files always reach your bank in the correct format. Due to our powerful mapping engine, AccessPay is yet to encounter a file format we cannot work with. Common file types we accept include CSV, XLS, MT, DAT and XML.

What security features does your system offer?

Our platform allows for encrypted, automated file transfers. Our robust suite of security tools also includes two factor authentication for secure logins, segregation of duties and visibility tools, as well as data masking tech which assures data confidentiality and GDPR compliance.

Is AccessPay aligned with the New Payments Architecture (NPA)?

Yes. AccessPay is highly involved with Pay.UK, which is driving the roll out of the NPA. We are already leveraging tech which underpins the NPA such as ISO20022 standards and RESTful APIs. Over the next decade, we will strive to make sure the AccessPay platform is fully aligned with the NPA.

What’s AccessPay’s typical service availability?

Our team is here to support you 24/7. We guarantee that our service will be available 99.5% of the time, with an actual availability rate of 99.9% and no unplanned outages in the last 2 years. We release planned maintenance and platform upgrades once a month as standard, outside our core hours to ensure minimal disruption.

What is a SUN?

A SUN (Service User Number), also known as an Originator ID, is a six-digit number granted to a business which allows them to connect to Bacs, Direct Debit and Faster Payment Services.

Does the AccessPay platform support open banking?

Yes. As a cloud-based solution built on APIs, AccessPay is ideally placed to integrate our platform with open banking and other PSD2-related tech. We are also authorised, as registered TPPs (Third Party Providers), to act as Account Information (AISP) and Payment Initiation (PISP) Service Providers, allowing us to display your bank account data in one place .
We should also note that our cash management solutions use open banking APIs to collect statement information, giving you greater oversight and control over your cash management data.

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