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Join the AccessPay team

Be a part of the fastest growing fintech outside London. We want people who can think outside the box, like challenges, and want to be part of a dynamic team that empowers everyone to succeed.

Current vacancies

Cloud Infrastructure Engineer

AccessPay is looking for an Infrastructure Engineer to join the IT Operations team.

The main duties involve providing Level 3 technical support and general administration for our online payments service application and its underlying platform infrastructure.

This will include managing customer incidents escalated from the teams, proactive maintenance and management, driving the continual improvement of the technology stack and building tools/knowledge transfer to allow greater resolution of incidents at L1 and L2.

To be considered for this role, you will have relevant experience of building environments and providing technical service support within a software-as-a-service provider, where you will have gained an excellent grounding in supporting web-based applications and their hosting infrastructure (servers, storage, networking, security, datacentres and cloud infrastructure). You will also be a quick self-learner, happy keeping pace within a rapidly changing start-up environment, and an enthusiastic team member with a friendly empathetic attitude.

Service Desk Analyst

Responsible to: Service Desk Manager
The Service Desk Analyst handles incoming queries and service requests from end users offering a 1st line support interaction. Queries would be raised via email or over the phone. They take detailed notes of the problem the user is experiencing to determine steps they can take to resolve the issue and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue. The Service Desk Analyst will work to resolve the user’s technical issues. This can involve remotely accessing the user’s computer and making changes to their system and settings.

When the issue cannot be resolved via a 1st line support, the team will liaise with our 2nd line support team providing notes of the problem and the steps and information they have gathered to resolve the issue and their diagnosis the of the user’s problem. The Service Desk Analyst is then responsible for providing customer communications throughout the investigation and updates until such a point that the issue is resolved to the customer’s satisfaction.
The Service Desk Analyst will inevitably uncover service improvements for the customer support experience with support through their customer interactions. The Service Desk Analyst will share their discussions and customer feedback to the Service Desk Manager. Similarly, if the Service Desk Analyst encounters issues which require engineering work to fully remediate, they will document the requirements fully.

Duties & Responsibilities:

• Managing customer queries during support hours; Monday – Friday 08:00 – 18:00
• Responding to queries via chat, email or phone and managing new and existing queries in line with Service Level Agreements.
• Conducting Out of Hours Support on rota basis from 18:00 – 22:30.
• Assessing the customer impact of issues raised to the Service Desk by getting key information on the effected payment workflows.

Graphic Designer

We are looking for a talented graphic designer with a genuine passion for communicating brand and complex concepts visually. This hands-on role will report to the Head of Marketing and will be responsible for building out a new visual identity, including the creation of new brand guidelines, moving existing collateral into the new style, designing sales enablement and marketing collateral, and creating reusable graphic elements for future use both internally and with our digital consultancy teams.

The successful candidate will take an organized, collaborative approach to working with the lead generation, product marketing, and sales teams to bring designs from concept to completion whether it be for pitch decks, data sheets, web pages, or display ads.

Key Skills:

  • A strong ability to translate requirements into visual conception (develop designs), take on feedback and adapt as appropriate.
  • Extremely organized and able to handle many projects and deadlines – sometimes on short notice and working under pressure.
  • Experience designing all kinds of content including for social media, digital advertising, emails, ebooks, whitepapers, fact sheets, sales decks, etc.

Key Responsibilities:

  • Create a new brand guideline based on our updated visual identity.
  • Building reusable visual design methods and toolkits that help internal and external colleagues produce high quality outputs.
  • Design content according to requirements and adhering to brand guidelines for prospect- and customer-facing materials including promotional campaigns, product marketing, user adoption campaigns, sales enablement, etc. including for web, email, digital advertising, video, documents, infographics and more.
  • Redesign existing content.

Why join us?

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Be part of something

Launched in 2012, we’re expanding, and quickly. Operating in the fast-paced B2B fintech space, you’ll find plenty of opportunities for career development and progression.

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Supportive team

We’re an eclectic, friendly bunch, always ready to help you be the best you can be. We have a range of different personalities and skillsets, so you’re sure to find a home here.

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Fuelling future growth

We’re growth minded. We were the UK’s first cloud Bacs and SWIFT providers and were 2017’s fastest growing fintech outside London. We’re not stopping there, so get onboard!

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Convenient location

Based on the edge of Manchester’s Piccadilly Gardens, AccessPay is a stone’s throw from travel links, lively bars, restaurants, museums and fashionable residential areas.

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Perks of the job

We take care of every member of the AccessPay team. Perks on offer include free membership at PureGym, complimentary snacks throughout the day and our cycle to work scheme.

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Work hard, play hard

From our office parties and nights at Bongo’s Bingo, to days at Go Ape and trips to Pantos, we work hard and play hard with company funded activities on offer across the year.

One platform for ultimate visibility and control

The use of disparate systems and applications across the finance and treasury function can create unnecessary complexity, risk and inefficiency. By connecting these systems, The AccessPay platform empowers finance and treasury professionals to achieve their goals.

Want to know more?

Get in touch to find out how AccessPay can help you and your finance or treasury team achieve your goals.

Contact us

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