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Join the AccessPay team

Be a part of the fastest growing fintech outside London. We want people who can think outside the box, like challenges, and want to be part of a dynamic team that empowers everyone to succeed.

Current vacancies

Implementation Manager

Reports to: Head of Implementation

The Implementation Manager is a mid-level role within the organization, responsible for relationship building with our large corporate and enterprise customers from the point that they contract with AccessPay, until they are experiencing the full range of value from the platform, at which point they become a fully-fledged member of the Customer Success Community.

AccessPay’s Implementation Managers are tasked with rapidly building strong and trusted partnerships with a portfolio or new and in-flight clients, in order to understand the business drivers behind their purchase of an AccessPay solution. Ensuring that the onboarding delivers against those business drivers in line with a roll-out and go-live plan which is agreed with the customer. The Implementation team will guide the customer in the best ways to maximise value from our platform quickly, based on experience of similar customer and project types.

The Implementation team manages delivery for their customers to timelines and project plans which are clearly documented, well published and communicated with the wider organization. The team then anticipates any issues in delivering to plan and owns the remediation of those issues to the satisfactory conclusion of the customer.

The Implementation Manager is responsible for ensuring the predefined processes and procedures are used in conjunction with the correct tooling to deliver a world-class customer on-boarding experience which blows the mind of our customers every time. The Implementation Manager must have in depth knowledge of our products, platform, relevant markets and customer base. Our Implementation Managers are often seen as the expert in the room. It is crucial that you are able to lead conversations with senior stakeholders from our clients and third parties, such as banks and technology consultants. Taking complex information and disseminating this in a simple and easy to understand manner will be key to your success.

Key Responsibilities

It is important to understand that you will be taking complete ownership of your own portfolio of projects. Some of these will be fast paced, two weeks start to finish, others will be six to eight month engagements.

The responsibilities of an AccessPay Implementation Manager can vary from project to project, including but not limited to:

  • Scope and agree project and program plans for delivering the solution contracted for, and achieving the value which will progress the customers own strategic agenda and business drivers
  • The Implementation Manager will work with the Customer Success team to build detailed client profiles throughout the onboarding lifecycle
  • Ensure that all custom work is scoped and agreed via correct channels and procedures.
  • As the ‘Technical Expert’ within the wider Customer Success team the Implementation Manager will help the team with any complex queries.
  • Take ownership of your customer’s complex queries, ensuring a speedy resolution and documenting remediation actions

Product Owner

Reports to: Head of Product

The Product Owner will work with one or more Scrum teams to maximise the output of such teams.

This will be achieved by:

  • Documenting product requirements at Epic and Story level, working with Product Managers, Architects and Business Analysts to ensure development items can be considered ‘Ready for Dev’.
  • Where a new feature or product is prioritised, creating or gathering comprehensive Business Requirements including wireframes and user stories that meet the criteria set by the Scrum Master and Head of Engineering.
  • Working with the Scrum teams to plan, estimate, and curate the backlog for your assigned products and features, leading to more productive and predictable output by the Scrum teams.
  • Prioritising the backlog for your product to deliver value more quickly, especially where a given enhancement can benefit a large portion of the customer base.
  • Actively working to reduce and counteract any blockers which may lead to stories and epics being delayed for release.
  • Keeping abreast with Agile/Scrum best practices and new trends and championing these amongst the teams.
  • The Product Owner will adhere to and contribute to best working practices and Product Management frameworks
  • The Product Owner will ensure the needs of the customer are always put first
  • The Product Owner will contribute to maximising company revenue and strategic goals

IT Risk and Audit Officer

Responsible to: Head of Information Security

The main purpose of the IT audit and risk officer is to provide organisation wide support to find, report and mitigate Risk to meet business and compliance requirements.

  • Contributing to a risk aware and continuous improvement culture while ensuring a rigorous approach is established for the identification of key risks
  • Contributing to managing the risk management framework, including the review, monitoring and reporting on corporate and strategic risk management issues
  • Educating for awareness of risk control owners to enable them to understand and accept their risk management responsibilities
  • Developing and implementing risk reporting dashboards for risk reporting
  • Supporting the development of a compliance framework and systems to achieve an integrated compliance program and culture across the organisation
  • Supporting and coordinating the internal controls monitoring and review internal risk program in accordance with ISO, PCI-DSS, GDPR and DPA.
  • Monitoring implementation of new and or changed internal controls arising from Control track self-assessment processes are implemented in a timely and effective manner, as required.
  • Maintaining, analysing and reviewing the Corporate and Strategic Risk Register identifying trends and developing responsive and proactive solutions for the mitigation of future risk exposure in line with organisation’s risk appetite.
  • Undertaking risk assessments in collaboration with risk owners.
  • Preparing regular reporting on the Corporate and Strategic Risk Register including risk activities/ issues
  • Monitoring and reporting risk treatment plan progress to ensure new and or changed internal controls are implemented and facilitating resolution of issues, as required.
  • Conducting internal audits to check, report and guide on informational, data and compliance risks.
  • Planning, defining and managing business continuity risks as per ISO 22301.

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2nd Line Support Engineer

Responsible to: Principal Technologist

The successful candidate will provide excellent customer service and high quality technical support. They must be well organised, self-motivated, punctual, and flexible in their approach to work. They must also be able to prioritise a variable workload and know when to escalate a problem appropriately. They will be required to communicate effectively with pressurised users at all levels, often whilst under pressure themselves. Whilst demonstrating that they are an excellent team player the candidate will have a solid background working within a busy team. The position provides exposure to a broad range of IT related projects and activities. As part of the team you will also have the opportunity to help improve the firms systems, procedures and knowledge base by contributing and collaborating.

  • Application support for company platform
  • Handling escalated incidents from first line members
  • Diagnosing and resolving technical issues on your own and as part of a team
  • Provide solutions and workarounds to incidents and problems
  • Work to SLA thresholds for incidents, requests and problems
  • Prioritising and Managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously
  • Systems & Performance monitoring
  • Trend Analysis and Problem Management
  • Carrying out daily check on firms infrastructure systems

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Service Desk Analyst (1st Line Support)

Responsible to: Service Desk Manager

We are looking for a highly motivated individual to join our fast-paced Support Team. You will be handling incoming queries providing a 1st line support interaction for our customers and fulfilling business needs.

To ensure success as a Service Desk Analyst you should exhibit proactivity and expertise of problem analysis to restore and resolve issues to the customers satisfaction, whilst working towards critical customer deadlines and SLA’s.

A first-class Service Desk Analyst will be someone who demonstrates accountability and ownership of their work, following issues through to resolution along with team collaboration.

We believe continuous improvement is key to our customers and for our business objectives. The successful Service Desk Analyst would deliver the expected value to the customer, sharing updates and opportunities relevant to the customer, whilst stretching to adhere to the clients demands.

The Service Desk Analyst would be creative with their approach to delivering customer updates and enhancing the Service Desk tools and documentation.

Your Key Responsibilities:

As part of the wider Customer Success team, you will sit within the first line Customer Support Service Desk. The team take responsibility for all queries and own them through to resolution. Team availability is in line with our customer’s core business hours, Weekdays Mon – Fri, 08:00 – 18:00 (Out of hours support on Rota basis from 18:00 – 22:30).

Your primary responsibility will be to take complete end to end ownership of queries, diagnosis, investigation, and resolution. However, here may be times when triage to second and third line is required.
When you are not owning queries, you will be able to focus on helping improve the Customer Success team by:

  • Creating and updating training materials
  • Post release testing
  • Carrying out proactive customer success outreach
  • Implementing some of our new BACS customers

Why join us?

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Be part of something

Launched in 2012, we’re expanding, and quickly. Operating in the fast-paced B2B fintech space, you’ll find plenty of opportunities for career development and progression.

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Supportive team

We’re an eclectic, friendly bunch, always ready to help you be the best you can be. We have a range of different personalities and skillsets, so you’re sure to find a home here.

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Fuelling future growth

We’re growth minded. We were the UK’s first cloud Bacs and SWIFT providers and were 2017’s fastest growing fintech outside London. We’re not stopping there, so get onboard!

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Convenient location

Based on the edge of Manchester’s Piccadilly Gardens, AccessPay is a stone’s throw from travel links, lively bars, restaurants, museums and fashionable residential areas.

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Perks of the job

We take care of every member of the AccessPay team. Perks on offer include free membership at PureGym, complimentary snacks throughout the day and our cycle to work scheme.

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Work hard, play hard

From our office parties and nights at Bongo’s Bingo, to days at Go Ape and trips to Pantos, we work hard and play hard with company funded activities on offer across the year.

Want to know more?

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