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Join the team

 
Be a part of the fastest growing FinTech outside London. We want people who can think outside the box, like challenges, and want to be part of a dynamic team that empowers everyone to succeed.

Current vacancies

We are looking for a highly motivated individual to join our fast-paced Service Delivery Team. Customer Experience is central to everything we do at AccessPay and our Service Delivery Managers are responsible for creating and maintaining trusting and long-lasting relationships with our customers. From the point the customer’s join AccessPay you will be their advocate and work with our Implementation and Support teams to ensure the customer achieves the value they expect from our product.

A first-class Service Delivery Manager will be someone who demonstrates accountability and ownership of their designated customers, taking responsibility for their issues and following these through to resolution. Gaining a deep understanding of our customers, their processes, and the drivers behind the need for the AccessPay platform. Disseminating this Information Is key to enabling us to develop and enhance features and functionality to meet our ever evolving customer needs.

Our Service Delivery Managers must exhibit proactivity and curiosity, reviewing tickets raised, Identifying patterns and trends, and suggesting solutions where possible. Using structured  and ad hoc conversations to Identify customer pain points and additional use cases. Reporting back In a clear a concise manner to the wider business will be critical to success.

The Service Delivery Manager must be willing to take responsibility for engagement with their customers. Whether they are discussing Incident and problem management, the latest updates from our product team, or obtaining references and case studies. Taking a creative approach with customers that have little or no appetite for engagement.

Reports to: Sales Development Manager

  • Due to the ongoing success of our sales teams we are again looking for ambitious and driven sales people
  • You will be an outgoing self-starter, ideally with prior B2B sales experience
  • At AccessPay you will proactively research and map a market sector/vertical which is assigned to you and spend time developing a strategy to successfully prospect into that market
  • Through outbound calling/emailing you will source and build connections with target personas within your vertical, using content provided by the marketing team to initiate, nurture and develop relationships
  • You will work to engage with appropriate contacts in order to generate warm leads and sales opportunities, using in depth knowledge of our products (training provided) to demonstrate AccessPay’s unique value proposition
  • You will be an excellent communicator, capable of managing effective interactions with stakeholders of all levels
  • You will work collaboratively with the wider Sales and marketing teams to share successes and continuously refine and test messaging and prospecting approaches that engage the AccessPay target persona(s)
  • You will book meetings for the Corporate Sales team and share the information you have gained to optimise deal closure
  • You will use tools such as Drift (live-chat) and Salesforce CRM effectively, maintaining a high level of data accuracy 
  • You will maintain excellent communication across the sales function and work to ensure shared success by striving to exceed your own personal targets

Reports to: QA Manager

We are looking for an innovative and experienced QA Analyst to join our team here at AccessPay. You will be responsible for developing and supporting the planning, design, and execution of test plans, and test scripts whilst working as part of team with other members of the QA team, Developers, DevOps & Product Owners. This role will combine automation and manual testing, with the aim of increasing the automation split in the future.

Quality Analyst Responsibilities:

  • Develop and execute test plans to ensure that all Acceptance Criteria is met
  • Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the product
  • Creating suitable test data
  • Ensure ongoing compliance with quality and industry regulatory requirements
  • Working closely with Developers, QA team, DevOps and Product Owners in scrum teams to resolve technical, design and functional issues using manual and automated testing techniques
  • Clearly reporting test progress
  • Providing test estimations

Quality Analyst Requirements:

  • Typically 2-3 years’ experience in a QA discipline
  • Experience working to Agile methodologies such as Scrum & Kanban & defect tracking tools such as Jira
  • Excellent communication skills, both written and verbal
  • Experience of API, Performance, Load testing and associated tools
  • Strong analytical and problem-solving skills with meticulous attention to detail

Reports to: Head Of GRC & Security

We are looking for a collaborative and enthusiastic Individual to join the team and oversee an audit and risk programme across the company. They will have an appreciation of compliance legislation and an understanding on how evidence can be collected against the applicable controls.

The staff member will be responsible for organising audits, reviewing risks and ensuring documentation controls are In place. They will work with members of staff across the organisation assisting them In complying with their audit obligations.

Experience In all areas of applicable legislation would be a benefit but Is not a requirement. The right candidate will above all else be able to work with Internal and external stakeholders translating requirements and working to close any non-conformances raised.

An ability to handle multiple workstreams will be required to ensure day to day operational duties do not substantially Impact long term objectives.

Key Responsibilities/Experience

  • Audit Management (Internal-External)
  • Compliance Requirements
  • Corrective Action Remediation
  • Data Protection Legislation
  • Document Management
  • IMS Management
  • ISO 9001/22301/27001
  • PCI DSS
  • Process Management
  • Risk Management
  • SOC 2 Assessments

We are looking for a Project Manager to join us on this journey. This Is a new role and you will play a vital role In shaping the way our Implementation Team grows to meet the demands of scaling up In a fast paced FinTech.

Your objective will be to ensure that our onboardings are completed on time and deliver the fantastic value customers expect from the AccessPay platform. Customer experience Is central to everything we do and this role Is key to building strong and trusted partnerships with our Customers.

You will join our Implementation team and quickly begin to understand our customer’s business drivers behind the purchase of their AccessPay solution. Completing scoping sessions to produce roll out and go live plans to meet these requirements. Working with our technical consultants you will guide our customers In the best way to maximise value from our platform.

Your plans will be clearly documented, well published and communicated with the wider organisation. You will anticipate any issues in delivering to plan and own the remediation of those issues to the satisfactory conclusion of the customer.

You will develop an In depth understanding of our platform, relevant markets and customers to lead conversations with senior stakeholders from our customers and third parties. Taking complex information and disseminating this in a simple and easy to understand manner will be key to your success.

It is important to understand that you will be taking complete ownership of your own portfolio of projects. Some of these will be fast paced, two weeks start to finish, others will be six to eight month engagements. Ultimately prioritising your workload across projects of varying complexity and duration Is an absolute necessity.

Ideally you will have a track record of successfully delivering (SaaS) software solutions simultaneously, within a business-to-business environment, managing interactions with stakeholders of all levels and disciplines including Product, Engineering and Customer Success.

Reports to: Marketing Director

This role supports all operational aspects of Sales & Marketing, namely process, tools and technology. It also includes working closely with customer success, data management and product teams, to ensure AccessPay continues to make these functions and their interactions with Sales & Marketing as efficient and effective as possible.

The candidate will be involved in defining clear manual and automated processes and ensuring accurate tracking is in place to properly measure the success and ROI of a wide variety of activities. 

Attention to detail, numeracy skills and methodical approach will be required to prioritise a series of process-orientated tasks, delivering and enabling a seamless client experience from early-stage lead generation through to contract renewal.

Duties & Responsibilities

  • Sales, Marketing and Customer Success administration for Salesforce and HubSpot.
  • Proactively research and map processes across Sales & Marketing, documenting and sharing them to ensure best practice. 
  • Ensure data cleanliness and compliance; verifying that segmentations and tagging are always correct and operational. 
  • Set up and managed automation workflows within Hubspot.  
  • Support demand generation execution, tracking programs including digital inbound marketing plans and outbound nurture streams. 
  • Proactively recommend process improvements. 
  • Work with our data team to accurately pull reports and dashboards across systems (especially Salesforce, HubSpot, and Power BI). 
  • Set up the necessary tracking to measure marketing and SDR attribution across campaigns and channels.  
  • Provides an efficient, proactive, and responsible support service to sales and sales management.  
  • Ensure adherence to compliance standards.  
  • Carrying out technical implementation tasks of across all systems and platforms, including page builders (Divi), email systems (HubSpot), opt-in software, eCommerce platforms, automation programs, etc. 
  • Identifying acquisition and funnel-related operational issues and ensuring a timely escalation to resolve problems. 

Reports to: Director of Technology

Engineering mission: Design, build and operate top-quality, global technology products that serve the company vision, mission and strategy and are highly available, reliable, scalable, serviceable and secure.

Role mission: Build and lead an organisation capable of repeatedly delivering against the engineering mission as the function grows into a globally distributed team.

  • Manage all engineers, team leads at AccessPay.
  • Manage QA manager and all quality engineers and testers at AccessPay.
  • Work with the director technology, architecture and product to make quality of architectural decisions across the engineering function.
  • Overall technical quality at the system level for the engineering function. Technical quality is the combination of availability, reliability, scalability, serviceability and security.
  • Continuous improvement of development productivity, driving the efficiency of cross-functional pods through technical lead, quality leads, product and architects.
  • Build/maintain a culture of high performance within engineering. Nurture a culture of accountability and risk-taking.
  • Ensure that engineers are developing appropriately to the next level in their careers. Drive processes for performance reviews, management, and development.
  • Responsible for growing the team by hiring the best engineers possible. Working with HR and engineering team to build the AccessPay technical employer brand and turn AccessPay into a preeminent destination for top engineers.
  • In cooperation with the Director of Technology, owns the organisational design for the engineering function.
  • Owns the engineering roadmap. Works with Team Leads, Architect, product and other key stakeholders to define and manage roadmap over extended time periods.
  • Maintain and optimize engineering budget, including people, tools, training, events, licensing, etc.
  • Working with product management to ensure we have the right product strategy, and teaching team leads and engineers/QA engineers to do the same.

You will have relevant experience of providing technical service support within a software-as-a-service provider, where you will have gained an excellent grounding in supporting web-based applications and their hosting infrastructure (servers, storage, networking, security and datacentres). 

Job Purpose:

  • To be principal contact point for operational issues.
  • Guide other operations staff members to resolve serious service issues.
  • Assist in the development of more junior staff members.
  • Work with other internal teams to deliver smooth operational service.
  • Contact point for Risk and Audit queries
  • Deputise for Head of Operations and Infrastructure during periods of holidays or absence.

Key Accountabilities:

  • Troubleshoot complex technical issues within our payment application suite and its underlying infrastructure, including diagnosing payment flows with interfaces to third party banks and other financial institutions.
  • Respond to any support escalations and resolve as quickly as possible in line with customer Service Level Agreements, and our standard Incident Management processes
  • Ensure all issues are properly logged and maintain incident ticket discipline.
  • Engage with customers and partners at banks and payment network providers to manage connecting applications, systems, and other infrastructure.
  • Manage proactive maintenance tasks including patching, firmware upgrades, capacity management and performance monitoring.
  • Support changes to the infrastructure, including releases and proactive maintenance, in line with our Change Control procedures
  • Analyse requirements and develop tools and knowledge transfer to allow greater resolution of incidents at L1 and L2.
  • Proactively document technical knowledge and procedures for colleagues
  • Enforcing established IT security procedures in line with the company ISMS

Skills & Experience:

  • Relevant 3rd line experience of supporting b2b web-based applications and hosting infrastructure
  • Windows (2012R2+) server administration and basic MS-SQL database administration
  • IIS, AD, firewalls, IP routing and VPNs, storage and load balancing knowledge
  • Application performance investigations

Reports to: Head Of GRC & Security

We are looking for a collaborative and enthusiastic Individual to join the team and work with key stakeholders in development. You will have an understanding of coding and be able to operate as the link between security and development.

The staff member will be responsible for advising on security and privacy by design, assist in the continual improvement of the SDLC, take the lead for opensource governance and be on hand to advise multiple teams of compliance requirements.

Experience In all areas of applicable legislation would be a benefit but Is not a requirement. The right candidate will above all else be able to work with Internal stakeholders to Improve Internal processes and support operational goals.

An ability to handle multiple workstreams will be required to ensure day to day operational duties do not substantially Impact long term objectives.

Key Responsibilities:

  • Compliance Management
  • Corrective Action Remediation
  • Data Protection Legislation
  • Document Management
  • IMS Management
  • ISO 9001/27001
  • PCI DSS
  • Privacy & Security By Design
  • Process Management
  • Risk Assessments
  • Testing Methodologies

Why join us?

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Be part of something

Launched in 2012, we’re expanding, and quickly. Operating in the fast-paced B2B fintech space, you’ll find plenty of opportunities for career development and progression.
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Supportive team

We’re an eclectic, friendly bunch, always ready to help you be the best you can be. We have a range of different personalities and skillsets, so you’re sure to find a home here.
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Fuelling future growth

We’re growth minded. We were the UK’s first cloud Bacs and SWIFT providers and were 2017’s fastest growing fintech outside London. We’re not stopping there, so get onboard!
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Convenient location

Based on the edge of Manchester’s Piccadilly Gardens, AccessPay is a stone’s throw from travel links, lively bars, restaurants, museums and fashionable residential areas.
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Perks of the job

We take care of every member of the AccessPay team. Perks on offer include free membership at PureGym, complimentary snacks throughout the day and our cycle to work scheme.
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Work hard, play hard

From our office parties and nights at Bongo’s Bingo, to days at Go Ape and trips to Pantos, we work hard and play hard with company funded activities on offer across the year.

Our Awards and Accreditations: