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Delivering a secure and reliable payments service improve customer satisfaction

“AccessPay enables us to meet our customers’ needs and demands, and it was implemented in our business in an easy to use and simple way”

Minaz Miah, Accountant , Carl Zeiss

AccessPay enabled Carl Zeiss to meet rising customer demand for more flexible payments services, providing an easy to use and flexible Direct Debits solution while streamlining admin requirements.

Carl Zeiss is the world’s leading brand of optic and optoelectronic technology for customers operating within the engineering and medical industries, available for both purchasing and finance.

Facing increasing demand from customers to spread the cost of high-value purchases and larger transactional orders, Carl Zeiss had a decision to make. They wanted to start offering clients a monthly finance option on purchases, as a result, financial visibility and a flexible payments structure through Direct Debit collections was required.

Combining technical expertise with innovation, Carl Zeiss needed a payment supplier that is secure and reliable.

 

“AccessPay has improved and adapted to Carl Zeiss’ financial strategy in a very simple but efficient way.”

 

We partnered with Carl Zeiss to deliver a new credit financing option for expensive purchases. Through AccessPay, customers are now able to select a regular monthly repayment option.

Carl Zeiss specialise in high-value equipment that is often a considerable investment for their customers. Because of the premium price tag, they found that customers were repeatedly requesting more flexible payment options.

 

“It has enabled us to introduce a new offering to Carl Zeiss’ customers, by providing us with a platform to take credit payments via Direct Debit payments, which we previously didn’t do.”

 

Before the AccessPay solution, setting up monthly finance payments for customers was both time-consuming and prone to human error, as it required issuing an individual invoice each month for the payment. This was problematic for many reasons; it increased staff workload and was ultimately inefficient.

They needed a solution that was reliable and simple to use, enabling staff to process all payments in an efficient and secure way.

Enter AccessPay.

 

“AccessPay is very user-friendly, especially when setting up AUDDIS files and collection files.”

 

Growing customer demand drove Carl Zeiss to find a payment solution for their premium offerings. Due to the high value of the equipment involved, it was imperative for Carl Zeiss to continue to meet evolving requirements, making the customer journey and purchasing process effortless.

 

“AccessPay enables us to meet our customers’ needs and demands further, and it was implemented within our business in a very easy to use and simple way.”

 

Offering convenient monthly payments has proved popular, Carl Zeiss has seen a sharp upturn in staged payments from customers. This change in strategy has made Carl Zeiss accessible to a wider customer base, opening new revenue streams in the process.

Most importantly, AccessPay has enabled Carl Zeiss to improve their customer experience whilst simultaneously making their internal payments process more efficient and secure.

“I am very happy with the system as it is very easy to use, and it makes the admin side of payments much easier,”

Minaz Miah, Accountant , Carl Zeiss

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