Helping automate payments and fuel business growth through AccessPay

Case Study: Helpling (formerly Hassle)

Helpling & AccessPay

Helpling’s aim is to simplify the process of hiring and paying house cleaners, working with a roster of good, trustworthy staff.

The customer gets the sort of cleaner that we’d all be happy with: no more cash on the table, no more disappointment. Just a clean home to relax in. The cleaner gets to concentrate on keeping customers happy and, after a long day, doesn’t have to bother with admin. It’s a win win.

Paying its team of cleaners used to be a drawn-out, manual process, using a traditional banking interface. Now the company can pay more than 700 cleaners in less than five minutes.

“We were looking for a partner that would be cloud-based, one that we could trust to give us good service, and would provide us with a good product. AccessPay was that partner.”

Will Herrmann, Director, Financial Planning Lead and Strategic Planning Lead

Cleaning up their payments

Like most companies, Helpling was looking for an easy, cloud-based and trustworthy solution. AccessPay was glad to offer all three; standing the test of time based on understanding the company’s needs and providing the right product from the get-go.

There are a lot of similarities between the two companies; with both set up to transform, simplify and add great technology to its respective industry.


AccessPay delivered

Helpling has been very complimentary about the quality of the cloud-based solution provided by AccessPay, as well as the high standards of professional and technical support the company has received, and continues to receive from AccessPay.

AccessPay’s solution has revolutionised Helpling’s payments processing systems – adding cost savings, and boosting the company’s efficiencies across its entire supply chain.

“We run a search facility allowing customers to find great, vetted cleaners within 60 seconds of entering their postcode and provide the infrastructure for the cleaner to manage all payments.

We really streamline the process of hiring a cleaner. The customer pays us (quickly and easily from a host of devices) then almost immediately, we pay the cleaner. We were looking to help ourselves to operate in a similar, cost-effective, time-sensitive way and Access Pay was an obvious choice to partner up with.”

Will Herrmann, Director, Financial Planning Lead and Strategic Planning Lead

Both are also totally dedicated to helping their clients: freeing people up to enjoy their spare time and removing all of the hard work and time-consuming obstacles.

Since engaging Access Pay, there has been a measurable increase in the amount of time Helpling employees can spend engaging with customers and the cleaners.

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Let’s transform payments together

“Now using AccessPay we manage to pay several hundred cleaners every day in less than five minutes.”

Will Herrmann, Director, Financial Planning Lead and Strategic Planning Lead

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