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Automating Saga's Direct Debit collections process

"From enquiry to implementation, migrating over to AccessPay was a seamless process thanks to the level of service we received."

Ryan Corbett, Management Accountant, Saga Healthcare

Saga Healthcare are a leading home care agency offering care services to help the elderly stay independent at home. With AccessPay, they can process substantial amounts of monthly direct debits for their care services

AccessPay enabled Saga Healthcare to speed up customer on-boarding and allowed them to switch over to their preferred payment method, Direct Debit.


“AccessPay were able to offer a quick solution for exactly what we needed. It was reassuring to see that they work with some large companies that have been through a successful implementation process.”


As a business, they required a greater level of control over cash flow, and this was one of the primary drivers behind Saga’s decision to implement Direct Debit automation.

The solution needed to be reliable and simple to use, one that would enable their staff to process all payments as efficiently and securely as possible.


“The costings that our original provider put in front of us seemed like a huge jump, and we couldn’t really justify the costing for it.


Saga Healthcare had an existing payments service provider in place but had experienced a number of steep, year-on-year price increases that they felt were not reflected in the service they were receiving.

AccessPay’s flat fee structure and commitment to continuous upgrades mean that through any period of client growth, Saga Healthcare’s cost base remains flat.


“We have plans to grow and expand this area of the business, but we wanted to do so without having a significant rise in our payments. So, we ventured into the market to find an alternative software provider.”


The implementation process needed to be seamless, with minimal disruption and very little downtime, avoiding any potential risk to such a large company’s reputation. But another key factor leading to their decision to switch to AccessPay lay with our rigorous focus on payment security.


“We found the AccessPay staff extremely knowledgeable, clearly up-to-date with what is going on in the industry. AccessPay were able to explain everything that I needed to know, in terminology that was easy to understand. I also found that using the online portal for training was also easy and very useful.”


Security is critical to Saga, as they operate within a highly stringent payments protocol. Acting as a provider of healthcare products and insurance means they must be highly aware of secure internal payment processes, which is what they get with AccessPay’s focus on encryption, 2-factor authentication and reducing human error through automation. All for less than what they were paying their previous supplier.

"The team at AccessPay were very clear about exactly what fees would be charged, nothing was hidden. I quite liked that.”

Ryan Corbett, Management Accountant, Saga Healthcare

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