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Wildfowl and Wetlands Trust easily manage their Direct Debit donations

"We do around 35,000 transactions within two Direct Debit files per month. With AccessPay, they only take a matter of minutes to upload, it’s really smooth and streamlined."

Jennelle Murray - King, Wildfowl and Wetlands Trust

The Wildfowl and Wetlands Trust (WWT) is a leading international wetland conservation organisation working to protect wetlands and threatened wetland species.

WWT came to AccessPay because they were facing a deadline for the cessation of their incumbent software, with a costly upgrade being offered for renewal.

The only solution offered by their supplier was an expensive, fixed term contract that placed an annual cap on the number of permitted payment transactions, after which WWT would have to pay significant costs for each individual payment. This transaction-based contract would severely interfere with the future growth plans of the organisation, which are hugely dependent on Direct Debit.

 

“As an organisation, we wanted to move into a more cloud-based way of working. The security, business benefits and flexibility are all a big improvement.”

 

The charity was faced with a choice;  increasing the amount they paid for their Direct Debit software mid-financial year with rising unknown costs or abandoning their ambitious 5-year expansion plans. It was time to look at other options.

A substantial proportion of WWT’s income comes from supporter’s Direct Debits, therefore it was essential to use software that could effortlessly automate these payments, for both their regular donation portfolio and membership subscriptions.

 

“Before AccessPay, we were reliant on hardware. To process payments, you would have to get up from your desk and log on to a separate machine. Having that flexibility has made our processing a lot quicker and more accessible for other members of the team to utilise.

 

Each month WWT process over 35,000 transactions and they needed a reliable way to process supporters payments smoothly.

There were other problems too. WWT’s existing reliance on on-premise software, with just one license, meant that the process had to be run in the office and on a particular PC. They did not have the flexibility to be managed from wherever they were required.

 

“From implementation to ongoing support needs, Access Pay has provided a value for money and an easy to use product, backed up with a responsive and helpful customer service support.”

 

AccessPay stepped in and provided WWT with the capability to make the much-needed switch to the cloud. As they make a substantial number of transactions per month, in two batches, it needed to be easy for any errors or duplicates to flag up for reconciliation. We also stored everything in the cloud for ease, accessible from anywhere in the world by the designated users.

 

“WWT can now plan for the next five years, knowing exactly how much we’re going to pay AccessPay, even if our charity donations continue to rise.”

 

Another huge selling point of AccessPay for WWT was our fixed price model. This meant that the company could continue with their ambitious 5-year expansion plans, without having to worry about any steep price increases if they did indeed start processing a much larger volume of transactions.

“AccessPay was really easy to set up, we didn’t need to bring in someone external or involve lots of staff."

Jennelle Murray - King, Wildfowl and Wetlands Trust

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