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Our Customer Success Team are here for YOU

Perhaps you’ve been a customer of ours for a while, or you may have just joined AccessPay and are about to send your first payments. Whatever stage of the journey you’re at, welcome to business payments the way they should be.

We’re hoping that you’re completely satisfied up until this point – our implementation guys are experts in ensuring that the on boarding process is smooth. Hopefully you’ll have your workflow set up precisely how you want it, and if not then don’t hesitate to get in touch.

Sending your first payment is a liberating experience. Everybody is delighted, you’re high-fiving your colleagues on your way to your desk, thinking about what to do with all that extra time you’ve saved.

So. Many. Efficiencies.

Doesn’t quite sound like real life? Perhaps the high fives were a little far-fetched, but it’s always an achievement when requirements become reality.

What now?

When you’ve consolidated your payments in to one easy file that shoots out your back-end system each week/month, it’s a big deal. You’ve achieved a big step towards automating and streamlining your business operations. It’s a big part of the journey, but for most,it’s not quite the destination.

Once a client goes live, that’s when the Customer Success team at AccessPay kick into action.

We understand that Treasurers and Financial Controllers aren’t afforded the luxury of standing still in the current climate of ever-changing regulation within an industry focused on automation.

To this end, we make it our business to understand your business. We aren’t satisfied with just implementing software, we know this is just a thin slice of a broader process.

We want to know your drivers behind deciding to implement a payment solution. You may have chosen AccessPay to help consolidate payments, but why? What made this process so difficult? And how do you know if you’ve achieved your objectives?

These are some of the questions we seek to answer with you. Ultimately, we want to know how we can help you be more successful.

With any transformation project, meeting milestones and deadlines is vital. That being said, in our experience, measuring how well you’re meeting your business objectives is an ongoing and iterative process.

As British Cycling’s performance director Dave Brailsford articulates:

“It’s the aggregation of marginal gains.”

When you partner with AccessPay, you’re getting more than just cloud based software. You have a trusted partner who will help you navigate a landscape that is facing more change than it has seen in a generation (GDPR, PSD2 et al).

Whether it’s a question around improving your Straight Through Processing rate, or automating your processes we’re only a phone call away. Do you have an idea around how we can make AccessPay even better? We’d love to hear it. As the internal voice of the customer, we can influence the product road map.

We delight in offering advice on digital transformation. Often, we’ve seen your situation before and can signpost shortcuts.

Alternatively, we can talk through your specific use case and loop in the experts wherever necessary. Throw us your toughest challenges and we’ll work through them together.

Either way, when it comes to ensuring you’re achieving your goals, our Customer Success Team have got you covered.

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