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The AA process weekly and monthly payroll, as well as collecting millions of monthly direct debits for membership fees

"New drivers are much more aware of digital technologies for consumers and are as equally aware of the banking technology coming through."

Lewis Jones, Head of Treasury Operations and Payroll, The AA

Lewis Jones sits with a handful of corporate-coloured devices spilling from his hands.

The Head of Treasury Operations and Payroll at The AA is demonstrating what the manual upload of payment files looks like.

“In case you underestimate the difficulty of having to log-in to multiple banks, these are all the card readers I use” he laughs incredulously. Not having one for AccessPay is perfect for someone like me.”

Keeping the show on the road, The AA process weekly and monthly payroll, as well as collecting millions of monthly direct debits for membership fees, through AccessPay.

This means all 7,300 staff are paid on time as the finance team submit Bacs files via the cloud-based platform.

With two banks connected, the file agnostic solution takes files from ERP systems and submits them to the UK payment scheme.

This process automation has helped the motoring giant, who has been at the nation’s side for over a century, to provide drivers with a trusted membership to cover breakdown assistance, car insurance and more.

Integration…against the clock for the AA  

A speedy implementation project, the business came to AccessPay in 2017 after their incumbent supplier end-of-lifed the previous solution.

The existing payment solution was integrated with two back office systems SAP (for processing outgoing payments) and Tiara (for direct debit collection).

They needed a Bacs software replacement that could be implemented quickly and without issue.

AccessPay had to avoid any drop in service to continue serving the AA’s 14m members and to protect their incoming revenue stream.

Lewis explains: “The AA has built its reputation on the service that it provides to its members.
“It is therefore essential that we work with a partner who can provide resilience but also flexibility to maintain that.”

Keeping the AA moving

AccessPay’s banking integration was configured to work with AA’s existing back-office systems by our talented implementation team, before being rapidly deployed to replace the existing system.

This meant the AA were connected to their chosen banks before their existing solution expired, so they could continue collecting and making payments free from any costly downtime.

Dialing up the benefits as a group of specialist businesses, The AA’s finance team need a solution which can display financial data in an easy and accessible way.

Banking scheme manager Ross Matthews authorises the payment files and is pleased with the level of functionality in our cloud-based digital solution.

He said: “There is a very good dashboard that we use in AccessPay to see a breakdown of each company area.

“Another good thing is the front page which confirms that all the files have been submitted to the bank.

“This function was added in 2020 and shows that the process is complete, so we know that there are no errors in the payment files and we don’t have to worry.”

Bacs reports are also sent to the ERP system, via AccessPay, to make reconciliation easier – especially with the volume of membership direct debits collected.

The AA are building services for a digital future

Next the AA are progressing to do Faster Payments for one off transactions like insurance claims.

A finance partner for a digital future The AA has future-proofed their business with AccessPay, ready to continue providing exceptional service to members for the next one hundred years.

With a broad customer-base Lewis says they are conscious of developing digital solutions for the next generation of UK motorists – while still catering for older long-term customers.

He said: “New drivers are much more aware of digital technologies for consumers and are as equally aware of the banking technology coming through.

“We recognise that more people will be driving cars who expect to have an instant service available to them and we want to be able to capitalise on this with our digital applications and partners.

“The AA has a significant volume of transactions; a large amount of money is being handled. We felt that having a partner we can trust, but that can move quickly and keep us up to speed with new developments, was essential.”

 

 

“The AA has a significant volume of transactions; a large amount of money is being handled. We felt that having a partner we can trust, but that can move quickly and keep us up to speed with new developments, was essential.”

Lewis Jones, Head of Treasury Operations and Payroll, The AA