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We think there’s nothing like AccessPay on the market – but you be the judge. Complete the form below & find out why organisations such as ITV, Helping & The AA trust AccessPay with their business payments and cash management requirements.

Preventing a Break Down of Service for the AA

"AccessPay understood at the end of the day that we need to get a job done, we need a tool to do so, and frankly we want the least fuss possible.”

Lewis Jones, Head of Treasury Operations and Payroll, The AA

The AA has been at the nation’s side for over a century, providing motorists with around the clock breakdown assistance and in more recent years, the likes of car insurance, driving lessons, loans and other financial services.

Due to them having many members across their multiple services, the AA handles a high volume of both incoming and outgoing payments each month, regularly surpassing one million transactions.

When their current provider dropped the bombshell that their software and servers were being made end of life with near immediate effect, they needed a replacement that could be implemented quickly and without hiccup to maintain continued service to their millions of members.

“The AA has built its reputation on the service that it provides to its members, It is therefore essential that we work with a partner who can provide resilience but also flexibility to maintain that.” Lewis Jones, AA

Integration…Against the Clock

The AA’s existing payment solution was integrated with their two back office systems SAP (for processing outgoing payments) and Tiara (for direct debit collection). Any new solution needed to be similarly integrated with both back office systems, to avoid any drop in service and to protect the AA’s incoming revenue stream via direct debit for membership fees.

Without the luxury of time, the implementation of the new solution needed to be swift, whilst still meeting all the AA’s requirements.

Keeping the AA Moving

The AccessPay banking integration platform was configured to work in tandem with the AA’s existing back office systems by the implementation team, before being rapidly deployed to replace their existing system.

This resulted in the AA being connected to their chosen bank before their existing solution was turned off, which allowed them to continue collecting and making payments via the Bacs network, free from any costly downtime.

By choosing AccessPay, the AA was able to continue offering the high level of service they are known for to their millions of members. Since the implementation, the AA now processes on average, over 18 million transactions for their members per annum.

With AccessPay by their side, the AA has future proofed their business ready to continue providing exceptional service to their members for the next one hundred years to come.

“We liked the way AccessPay embraced the best qualities of our product requirements. They understood at the end of the day that we need to get a job done, we need a tool to do so, and frankly we want the least fuss possible,” Lewis Jones, AA

“The AA has a significant volume of transactions; a large amount of money is being handled. We felt that having a partner we can trust, but that can move quickly and keep us up to speed with new developments, was essential.”

Lewis Jones, Head of Treasury Operations and Payroll, The AA

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