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Stena Line Set Sail for Success with AccessPay

"I am very happy with AccessPay, the system is very easy to use, and it makes the admin side of payments much easier"

Csilla Nemeth, Stena Line

Stena Line is one of the largest ferry operators in the world. With around 16 million passengers boarding their ferries each year.

With offices across Europe, they required software for international payroll and domestic Direct Debit automation.

With AccessPay, Stena Line have complete visibility and control of Direct Debit collections in the UK and international payroll. Stena Line began working with AccessPay three years ago when their previous payment solution provider removed its international payments capability.

“Our previous provider went from a Swedish-base to UK-only, eliminating their European payments function. We needed to be able to make international payroll payments as we have offices across Europe”

Having the ability to quickly and securely send payments throughout Europe is essential for Stena Line, so this proved to be a game changer for the company.

But our international payments abilities weren’t the only thing that attracted Stena Line to AccessPay. In the UK, Stena Line use Direct Debit to collect payments. The sheer volume of collections being processed meant automation, ease of use and security topped the list when selecting a software partner.

There was a clear tech driver behind AccessPay’s appointment too. Stena Line’s IT department were actively driving a digital futures transformation program across the business to improve efficiency and security. In fact, the internal IT team looked at many different solutions before deciding on AccessPay.

“The IT team wanted a payments platform that was simple and functional, a solution that was easily adaptable to the Stena Line business model and would cause minimal internal disruption”

AccessPay delivered

Through AccessPay, Stena Line can quickly and safely submit high volumes of UK and international payments.

As for digital transformation and the brief from Stena Line’s IT team, the internal Finance team have achieved significant efficiencies by actively automating electronic Direct Debit processes via the AccessPay platform.

“We use AccessPay for sending Bacs Direct Credit and Direct Debit payments, and for processing international payments. It is undoubtedly necessary for us because of the volume of payments that Stena Line deal with on a monthly basis”

Not only that, but our emphasis on security made AccessPay a great partner for Stena Line. Assigning user roles with submission approval levels, ensures that no payments are submitted without a second pair of eyes signing them off first.

"We use AccessPay for sending Bacs Direct Credit & Direct Debit payments, and for processing international payments."

Csilla Nemeth, Stena Line

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